Video

Referencing Alternate Working Hours with Queues

Embed Video Preview

Sometimes you need to reference an alternate set of working hours different from the hours assigned to a user, or you need an entire round-robin pool to have a set of working hours, even if the individuals in it have different hours. Here’s how you can use SFDC queues to incorporate alternate working hours into your routing graph.

Tags
  • Lead Management
  • Lead Routing
  • Operations
  • Revenue Orchestration
  • Tips & Tricks

Related Resources

Welcome to the LeanData Resource Center. We hope you will
find content interesting to read, watch and share.

Webinar
Optimizing Leads & Conversions with Cognism and LeanData

LeanData x Cognism = Better Together.  Learn how: We improved our Meeting Attendance rate from 35% to 75%. LeanData ensures a < 10min response time on all inbound leads. Both were achieved by making simple tweaks and optimizes in lead management processes and this session will show you how you can do it too.